Frequently Asked Questions
How do I make a booking?
The date will be held for 7 days until a deposit has been paid.
If a deposit is not received the date will be released.
I've made a booking; how do I pay my deposit?
The deposit can be paid in advance via
PayPal or depending on the date of your appointment I will accept a personal cheque, however, please allow 10 working days in order for the funds to clear.
NB: Delivery of personal cheques will take longer due to the current industrial action by postal workers. Therefore, please allow extra time for delivery.
How do I pay my balance?
As I no longer accept personal cheques on the day of your appointment the deposit can be paid in advance via
PayPal or alternatively I will accept cash payment. A receipt will be provided.
Do you specialise in the application of semi-permanent eye lashes?
I can recommend a fully qualified freelance i-lash designer.
Do you style hair?
I specialise only in the application of make-up, however, I can recommend an excellent hair stylist.
How do you maintain hygiene between clients?
My make-up brushes are thoroughly cleaned between each client and I do not dip my make-up brushes directly into the product.
Are you insured?
I am fully insured with the British Association of Beauty Therapy And Cosmetology (BABTAC).
Why do I need a bridal make-up trial?
A bridal trial is extremely important as it will ensure you are completely happy with the look I create especially for your wedding day.
Where will the trial take place and how long does it take?
The make-up trial takes place in the comfort of your own home or location of choice and lasts up to two hours.
Why does the bridal trial need to take place during the day?
It is important your bridal trial takes place during daylight hours as it is not possible to establish the correct colour of foundation under artificial light.
I am happy with the bridal trial, when do I need to pay my deposit?
A deposit is required within 7 days of your bridal trial date in order to secure the date of your wedding in the diary. If your deposit is not received within 7 days your date will be released.
Can you provide me with a list of make-up used during my bridal trial?
Yes, I can provide you with the brand names and colours used.
Do you have minimum and maximum numbers per booking?
There is no minimum requirement, however, the maximum number for your bridal party booking should be no more than four people. This ensures each person receives the attention they deserve.
What products do you use?
I use a variety of different products such as Clarins, Clinique, Bobbi Brown, Chanel, Dior, L'Oreal, MAC, Maybelline and Max Factor.
What professional qualifications do you hold?
The International Make-up Association (IMA) provide an international industry benchmark for professional make-up artists. IMA qualifications are aimed specifically at make-up application for make-up artists, therefore, a high level of skill must be attained in order to qualify for the IMA certificate.
The International Therapy Examination Council (ITEC) sets the highest standards of quality and education in the beauty, complimentary and sports sectors. The qualifications achieved are UK government accredited by the Office of the Qualifications and Examination Regulatory (OFQUAL). The syllabus for each course reflects the required level of knowledge and skill needed for a practicing therapist.
Are you skilled in the application of make-up for all skin tones?
Yes, I am fully trained and experienced in the application of make-up for all skin tones.
Do you charge for travel expenses?
I do not generally charge for travel expenses, however, depending on your location and the time taken to travel to your location; I may have to make a charge and would be agreed in advance of any bookings taken.
Is it possible to purchase a gift voucher?
Yes, I am able to personalise the gift voucher and it can be sent directly to you or the gift recipient.
Before purchasing your gift voucher, please ensure travel expenses will not be charged.
How long are the vouchers valid for?
The voucher is valid for 12 months from date of purchase.
How do I redeem my gift voucher?
Please contact me in order to book your appointment.
Your gift voucher will need to be brought with you to the appointment.
If you have any further questions which have not been covered;
please do not hesitate to contact me.
Charlotte Walsh
07527 543323
